„In our electronic spare parts catalogues we now use consistent data for all distribution channels, which due to integrated maintenance processes are always up-to-date. By means of the integrated SAP- system for our parts management we not only increase efficiency of data maintenance and order processing, but also avoid wrong orders due to incorrectly identified and allocated parts.”- Edgar Blum – Director After Sales Business & Components Schenck Process GmbH.
The clear catalogue display allows the user, without too many mouse clicks, tonavigate through his assemblies and locate the correct order data for spare parts. This speeds up overall order processing on both sides. The customer can now, at all times, also trace the order status through SAP E-commerce himself.” – Klaus-Dieter Weiss, Head of Order Processing Domestic, Schenck Process GmbH.