Aebi Schmidt is the leading system provider of innovative technical products for cleaning and clearing traffic areas as well as mowing green areas in aesthetic surroundings. Their product range includes vehicles, accessories and attachments and related services. Both divisions, Aebi and Schmidt, now produce excellent agricultural, communal en special equipment that is distributed worldwide.
Their 13 sales companies in Europe and more than 120 dealers worldwide are to be given access to a service portal with vehicle-specific spare parts catalogs and guarantee module.
Following several months of intense selection procedures – supervised by an external SAP service provider – the uniform decision was in favour of the standard software CATALOGcreator®.
The first step involves automatic generation of vehicle-specific spare parts catalogs from the ERP system. In addition to ordering spare parts, the dealer can also submit error reports for damage analysis to Aebi Schmidt and guarantee applications using the guarantee portal and vehicle registration.
„We opted for CATALOGcreator® because CATALOGcreator® is well-arranged, user-friendly and intuitive. As such, we make it extremely easy for our dealers to identify and order spare parts. Moreover, the possibility to upgrade to 3D-view and the project-renowned SAP interface, were important selection criteria for us”, said Sven Kloppmann, Head of Service Management at Aebi Schmidt.